1. In short
If something we sold you goes wrong — a duplicate charge, a failure on our side, or a cancellation before an order is dispatched — you can ask for a refund. A request is reviewed and, where it is approved, refunded to the original payment method through Paystack. This draft explains how that works; it does not promise a refund in any case the business has not approved.
2. When a refund may be given
- A duplicate or erroneous charge — you were charged twice for the same order, or charged an amount that does not match what you agreed.
- A failure on our side — we could not fulfil the order we took payment for.
- Cancellation before dispatch — you cancel an order that has not yet been dispatched or made ready for collection.
A refund after dispatch or delivery is not automatic and is handled case by case. The full list of eligible and ineligible situations, and any consumer rights that apply under Nigerian law, is [to be confirmed by GChem Industries] and will be completed with legal review.
3. How to ask
Ask through the support channel once it is published. That channel is an outstanding client item, so this draft does not name an email address or phone number — inventing one that reaches nobody would be worse than leaving it marked. The approved contact route is [to be confirmed by GChem Industries]. Please have your order reference ready, as it lets us find the order quickly.
4. How a request is handled
A refund request moves through a review step, and it is approved before any money moves. For a Paystack-funded order, the refund is issued through Paystack and the reference is recorded against the order. An approved request returns the order to its prior status if it is rejected. We do not promise a particular turnaround time here, because the review cadence is an operating detail the business must confirm.
5. Registrations and rewards
A registration of ₦6,500 is treated differently from an ordinary product order, because it also places you in the reward structure.
- If a registration is refunded, the registration is cancelled, the position in the structure is cancelled, and the referral code attached to it stops directing new placements.
- Rewards already credited to you that are still unspent are reversed together with the refund. Rewards you have already spent or been paid are not clawed back automatically, and are not taken from anyone else’s earnings — a person is never made to repay money they were validly paid.
- Where a reward has been spent or paid out, the request is set aside for the Owner to review by hand rather than resolved automatically.
- A refund requested for a matured entry is never automatic and always goes to review.
Earnings held in your wallet can never be used to pay for a registration, so a refund cannot be used to recover or recycle earnings into a new registration.
6. Not yet complete
- The full eligible and ineligible list for refunds.
- Any statutory consumer rights that must be stated.
- The approved support channel for making a request.
- Any approved review timeline.
Each is [to be confirmed by GChem Industries] and requires legal review before launch.