1. In short
We deliver to addresses inside the delivery zones set up in the system, and we offer collection from a pickup point where one is available. Your delivery zone and fee are worked out and shown before you pay. If we cannot confirm a supported zone for your address, checkout stops and asks you to confirm it — we never invent a fee or quietly treat delivery as free.
2. Delivery zones
The zones we deliver to are maintained in the system and can change. Because the list is maintained live rather than printed here, the authoritative answer for any address is the one checkout gives you: it resolves your address against the current zones before you pay.
The published list of zones and their fees is [to be confirmed by GChem Industries] and will be shown here once approved. This draft does not hard-code a zone or a fee, because stating a price the checkout does not honour would mislead you.
3. Delivery fees
The delivery fee depends on the zone your address falls in. It is calculated by the system and shown at checkout before payment, and the fee that applies is the one shown for your order. Changing a zone fee later applies to new orders only — an order you have already placed keeps the fee it was given at checkout.
4. Collection
Where a pickup point is available and enabled, you can choose to collect instead of having the order delivered. Collection may have its own fee, which may be zero, and it is confirmed the same way as a delivery fee — before you pay. Whether collection is available at launch, and where it is fulfilled from, is [to be confirmed by GChem Industries].
5. Addresses we cannot reach
If your address falls outside the supported zones, or the system cannot decide which zone it belongs to, checkout will not guess. It will tell you the address needs confirmation and stop the order, so you are not charged a fee we cannot stand behind. The process for reviewing an address outside the defined zones is [to be confirmed by GChem Industries].
6. Tracking your order
You can follow an order’s status from your account, or, for a guest order, with the order reference and the contact details you used at checkout. Live courier tracking and automated route planning are not part of this service, so this draft does not promise a shipment-tracking feed.
7. Delivery times
We do not state a delivery timeline in this draft. Delivery windows depend on the zone and on operating arrangements the business has not yet confirmed, and promising a time we cannot meet would be worse than saying so. Delivery windows are [to be confirmed by GChem Industries].
8. Not yet complete
- The published zone list and each fee.
- Collection availability, point and process.
- Approved delivery windows.
- How an address outside the zones is reviewed.
Each is [to be confirmed by GChem Industries] and requires legal review before launch.